- Time needed, beyond the selected plan in a given month, will be billed separately and started, upon client approval, at a rate of $100 per hour. This work will be subject to Mergen Design’s availability given existing schedule and prior commitments.
- Client understands that this engagement does not guarantee specific outcomes as a result of this engagement. Work will be completed and delivered as agreed upon throughout the course of the project.
- Client will be responsible for providing all content or access to content (i.e. photos, copy, blog posts, etc).
- Expenses for fonts & other asset licenses (i.e. music, images, video, etc), required to accomplish client requests, would be billed separately, with prior approval by Client.
- Reserved hours not used in a given month do not carry over into subsequent months.
- Any short term or last minute requests that require work outside of normal business hours (9:00am – 5:30pm MST Monday-Friday) will be counted double. (i.e. 1 hour after hours = 2 hours of retainer time)
- Retainer hours purchased by Client will be used as needed to deliver on the specific goals established for Client, in the following, but not limited to, communication, maintenance, content updates, design, technical solutions, marketing services, and consulting. (See Statement of Work at the top of agreement for details on each)